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These General Terms and Conditions of Sale are for sale of products made online through e-commerce at https://www.fabermobili.com For any other legal information, please see the sections: Privacy Policy, Warranty and Withdrawal.
Before submitting your purchase order, Customer is required to read carefully these general sales conditions.
The forwarding of the purchase order implies the full knowledge and express acceptance of both the general conditions of sale mentioned above and those indicated in the Order Form. After completing the online shopping procedure, Customer is required to print and retain these general sales conditions and the relevant order form, which have already been viewed and accepted.
1. Object and Subject
1.1 These General Conditions of Sale concern the sale of products made online by ecommerce service at https://www.fabermobili.it/ (from now site).
1.2 The products are sold directly from fabermobili.it as Faber Mobili Srl with legal headquarters in Italy, Via Santa Barbara, 20 - Bassano Del Grappa (Vicenza), (from now fabermobili.it or Seller). For any information request, you can contact the Seller by mail at the following address: faber@fabermobili.com
1.3 These General Terms of Sale govern the offer, forwarding and acceptance of product purchase orders on the site and do not, however, govern the provision of services or the sale of goods by other than Seller, present on the site by links, banners or other hyperlinks. Before submitting orders and purchasing products and services from other Sellers, we suggest that you check their sales conditions because the Seller is not responsible for the provision of services by third parties other than the Seller.
1.4 The products are sold to the customer identified by the data entered upon the compilation and sending of the order form in electronic format with the simultaneous acceptance of these General Sales Conditions.
1.5 Product offers on the site are aimed at adult people. If the customer is less than 18 years old to be able to buy on the site must first have the consent of one of his or her parents or a legal guardian. By making an order through this Site, the Customer warrants to be over the age of 18 and to have the legal capacity to enter into binding contracts.
1.6 The Customer is prohibited to enter false, and / or invented, and / or fanciful names in the online ordering procedure and further communications. The Seller reserves the right to legally pursue any breach and abuse, in the interest and for the protection of all consumers.
1.7 By accepting these Terms of Sale, the Customer also exempts the Seller from any liability arising from the issue of incorrect tax documents due to data errors provided by the Customer upon entering the online order, being the Customer 'Sole responsible for their correct insertion.
2. Selling by electronic commerce service
2.1 An online sale contract refers to a distance sale contract having as object the sell of of movable goods (hereinafter Products) between the Customer and fabermobili.it, as Seller, within an electronic commerce service organized by Seller that, for this purpose, employs Internet-based communication technology.
2.2 To conclude the purchase agreement for one or more Products, the Customer must complete the order form in electronic format (from now Order) and send it to the Seller by Internet in accordance with the relevant instructions.
- A referral to these General Sales Conditions, including the terms and conditions for the return of the Products purchased and the conditions for exercising the right of withdrawal by the Customer;
- Information and / or images of each Product and its price;
- The payment methods that the Customer may use;
- The delivery methods of the Products purchased and the related shipping and delivery costs;
2.3 The Order contains:
2.4 Despite the fact that fabermobili.it constantly takes measures to ensure that the photographs shown on the site are faithful reproductions of the original products, including the adoption of any technological solution possible to minimize inaccuracies, there are always some variations due to the technical characteristics and color resolution of the computer used by the customer. As a result, the Seller will not be responsible for the inadequacy of the graphic representations of products displayed on the site due to such technical reasons, since such representations are merely illustrative.
2.5 Before terminating the contract, the Customer will be required to confirm the reading of the General Terms and Conditions of Sale, including the Information on the Right of Withdrawal and the Processing of Personal Data.
2.6 The contract is concluded when the Seller receives the Order Form on the Internet by the Customer, after verifying the correctness of order data.
2.7 The language available to conclude the contract with the Seller is that chosen by the Customer, however the applicable law is the Italian one.
2.8 Upon termination of the contract, the Seller shall take charge of the Client's Order for its evasion.
3. Evasion of the order
3.1 By transmitting the order online, the Customer accepts unconditionally and undertakes to observe, in relations with the Seller, these General Terms and Conditions of Sale.
3.2 When the contract is concluded, the Seller shall send to the Customer, by electronic mail, a Confirmation of the Order.
3.3 The Seller may, by e-mail or telephone, request the Customer to provide further information regarding the order sent through the Internet.
3.4 The Seller may not undertake any Customer's Purchase Orders that do not provide sufficient solvency guarantees or that are incomplete or incorrect or in case of unavailability of the products. In such cases, the Seller will inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed the Customer Order specifying its reasons. In such a case, the amount previously committed to the Customer's payment method will be disengaged.
3.5 If the products presented on the site are no longer available or sold after the Order has been sent, the Seller have to communicate it to the Customer promptly and in any case within 10 working days from the day following that in which He will have sent his order to the Seller, the possible unavailability of the Products ordered. In such a case, the amount previously charged on the payment method of the Customer will be refunded.
3.6 Each sale made by the Seller through the online sales service may cover one or more products.
3.7 The Seller reserves the right to refuse orders from a Customer with a legal dispute concerning a previous order. This applies equally to all cases where the Seller considers the Client unsuitable, including, without limitation, the case of previous breaches of contract terms for online purchase on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activity of any kind.
4. Sale prices
4.1 Unless otherwise written, all Products and Shipping and Delivery costs indicated on the Site and Order are expressed in Euros. The validity of the prices indicated is always and only that indicated by the Site at the time of the Order's transmission through the Internet. Product prices and shipping and delivery costs may vary without prior notice. The Customer must therefore be sure of the final sale price before submitting the relevant Order.
5. Payment method
For the payment of the price of the Products and the related shipping and delivery costs you will be able to follow one of the methods indicated in the order form of the site that are summarized below.
5.1 Payment by credit card and prepaid cards by PayPal platform
5.1.1 For online orders, the Seller accepts both credit card payments and prepaid cards (if they are authorized by the bank or Paypal) without any additional charge on the Product and Shipment cost. It is understood that the Customer must hold a valid credit card on the order of the Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of such conditions, you will not be able to proceed with the order.
5.1.2 At the time of online purchase, at the same time as the Confirmation of the Order, the order amount will be charged to the Customer's credit card. The amount will therefore be charged to the Customer's credit card when sending the Order to the Seller.
5.1.3 If after receiving the package containing the Products ordered, for any reason the Customer intends to use the Right of Waiver, as a result of the payment of the Products purchased online, the Seller will commission to credit the amount to be reimbursed directly Credit card previously used for payment.
5.2 PAYPAL
5.2.1 If the customer has a Paypal account, the Seller offers the possibility to make payments by using the email directly and the password with which he has registered at www.paypal.com.
5.3 At no time during the purchase procedure, the Seller is able to know the credit card information (eg credit card number or expiry date), transmitted through a secure, encrypted connection directly to the site Of the subject managing electronic payment (bank or Paypal). No Seller's store archives will retain this information. Under no circumstances may the Seller be held liable for fraudulent and unlawful use of credit cards and prepaid by third parties.
5.4 BANK TRANSFER
5.4.1 The banking coordinates for bank transfers are:
Head Office: Faber Mobili Srl
Bank: Banca Popolare dell'Emilia Romagna
Account number: IT33T0538767011000002254208
BIC / SWIFT code: BPMOIT22XXX
Cause: Indicate the order number
5.4.2 For amounts over € 1,000.00, the customer has the possibility to pay for the products purchased by bank transfer in advance by 50% once the order has been confirmed and the balance is executed only when it is notified by telephone or by mail of the Availability and therefore of the forthcoming dispatch of the ordered products.
6. Shipment and delivery of products
6.1 All items in our catalog have an estimated delivery time of 20 to 90 days from the order. This is because the products we market are tailor-made and on a single job.
6.1.1 Furnishing accessories and accessories may have shorter delivery times however refer to the note on the product card.
6.1.2 We will be careful to observe the punctuality of the times indicated by trying to anticipate them; Please contact Customer Service at +39 0423 410000 or by mail at faber@fabermobili.com before purchasing if delivery times are decisive for the purchase decision.
6.2 In order to initiate the shipment procedure, the Seller requests availability to receive the supply. If the availability is not observed, any storage and / or delivery costs will be charged to the customer. The customer is required to authorize the shipment or withdraw the delivery within 30 days of receipt of the warehouse warehouse communication.
6.3 Each shipment contains: in addition to the products purchased the relevant transport document / accompanying invoice.
6.4 Delivery of Products purchased through Seller's Site may take place in different ways.
6.4.1 Customer's home delivery of products are shipped by specialized forwarders to ensure the highest level of service, but in the case of small packages, furnishing or replacement may also be provided by express courier. For additional information on costs, times and shipping arrangements, the Seller will refer to the Shipping section.
- That the number of packages delivered corresponds to that indicated in the accompanying document.
- That the packaging is intact, not damaged, neither wet nor otherwise altered.
At the time of receipt of the goods at your place of domicile, Customer is required to verify:
In the event of anomalies, the Customer shall promptly disclose and annotate the same to the courier and reject the delivery. Otherwise it will not be possible to claim its rights in this regard. Faber Mobili is committed to postpone the goods in the required time, giving priority to replacement. Replacement or product repair times depend solely on manufacturer's policies.
6.4.2 Delivery at our sales point and pickup by Customer in Via Delle Industrie 53, Fonte (Treviso), every working day at opening hours.
Upon delivery of products purchased at delivery, Customer will receive a warning message by SMS and / or email and from that time will have up to 30 business days to withdraw Order Products in the manner described in Confirmation d 'Order.
6.5 THE SHIPMENT INCLUDED IS ALWAYS TO CONSIDER THE ROAD PLAN. Plan deliveries and any fittings (however available) are intended to be separately quoted.
7. Right of Withdrawal
7.1 The Customer who signs out the Contract is a Final Consumer (meaning any natural person acting on the Site for purposes other than his / her business or professional activity) will have the right to withdraw from the contract concluded with the Seller, Without any penalty and without specifying the reason, within 14 days from the day of receipt of the products purchased on the site.
7.2 In order to exercise the right of withdrawal, the Customer must send a registered mail to Faber Mobili Srl, via Delle Industrie 53 - 31010 Fonte (TV) within 14 days from the day of receipt of the Products, specifying the no. Orders and the code(s) for which they intend to make use of the right of withdrawal.
7.3 After receipt of the e-mail referred to in the previous article, Customer will receive all instructions for returning the Product(s).
- Returned Products must be returned in their entirety and not on parts or components thereof, even in the case of kits;
- Products returned should not have been used, washed or damaged;
- Returned Products must be returned in their original non-damaged package;
- Returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products;
7.4 The right of withdrawal is subject to the following conditions:
7.5 If the Customer's right of withdrawal is exercised in accordance with the above conditions (7.4), the Seller is required to repay the sums paid by the Customer within and not more than 30 days from receipt by the Seller of the returned products. Normally, the re-accrued by the Seller of the amount initially withdrawn is done very quickly, but the times on which the re-credit will actually be visible to the Customer will depend on his bank, credit card institution or Paypal.
7.6 In case of withdrawal the Customer will have only to pay the shipment expenses of the initial order of the purchased products.
7.7 The Seller also undertakes to support the initial shipping costs of the products, solely in the event of damage to the goods due to delivery or errors in shipment by Seller. Only in these cases Seller will also refund the amount that the Customer has paid for shipping expenses. The Seller will send an express courier for the withdrawal of the Product at the address indicated by the Customer.
7.8 For refund, Customer will only be served by the courier indicated by the Seller in the Return Instructions: in this way, the Customer will not have to pay in person the payment of the costs for the refund of the purchased products, because that payment will be made His account, directly from the Seller. Subsequently, the Seller, except for the provisions of paragraph (7.7) above, and for any defective product return, shall withhold the repayment to the Customer for a sum equal to the cost previously incurred for shipment and delivery to the Customer's domicile Products purchased.
In addition, from the time of delivery of the goods purchased to the forwarder indicated by the Seller in the Online Delivery form, the Seller exempts the Customer from any liability in case of loss or damage to the goods during transport.
7.9 The Customer, subject to the conditions of point (7.4), may return products directly to our company.
7.10 In case of withdrawal, the Seller shall provide the corresponding refund within 30 days of the date of receipt by the same of the Products rendered in the manner indicated above by crediting the amount to be refunded with the same payment methods Chosen by the Customer at the time of the Order.
7.11 In case of withdrawal without respecting the above methods (for example over 14 days provided by law or without following instructions for return), the Seller will return to the Customer the Products purchased Charging also the additional shipping charges.
8. Product warranty
8.1 The Seller is liable for any defect of the products offered on the site, including the non-compliance of the items with the ordered products, in accordance with Italian law.
- The defect occurs within 24 months from the date of delivery of the products;
- The Customer submits a formal complaint about defects within a maximum of 2 months from the date on which the defect was received by the latter;
8.2 If the Customer has entered into a contract as a Consumer (meaning any natural person acting on the Site for purposes other than his / her business or profession), this warranty is valid on condition that both conditions are met below:
8.3 In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer will have the right, at the Seller's discretion, to obtain repair of the products' compliance without charge, repair or replacement.
8.4 All refunding costs for defective products will be incurred by the Seller.
9. Contacts
9.1 For any information you can contact us at the following address:
Faber Mobili Srl, Via Delle Industrie 53 - 31010 Fonte (TV)
or by mail at faber@fabermobili.com
10. Comunicazioni al cliente
10.1 Il Cliente prende atto, accetta e dà il suo consenso al fatto che tutte le comunicazioni, notificazioni, attestazioni, informazioni, rendicontazioni e comunque ogni documentazione sulle operazioni eseguite, riferite all’acquisto dei Prodotti, verranno inviate all’indirizzo di posta elettronica indicato al momento della registrazione, con possibilità di scaricare le informazioni su supporto duraturo nei modi e nei limiti previsti dal Sito.
11. Privacy Policy
11.1 Le informazioni relative al trattamento dei dati sono disponibili nella sezione Privacy Policy.
12. Legge applicabile, soluzione delle controversie e foro competente
12.1 Le presenti Condizioni Generali di Vendita sono disciplinate dal diritto italiano e saranno interpretate in base ad esso, fatta salva qualsiasi diversa norma imperativa prevalente del paese di residenza abituale del Cliente. Di conseguenza l’interpretazione, esecuzione e risoluzione delle Condizioni Generali di Vendita sono soggette esclusivamente alla legge Italiana ed eventuali controversie inerenti e/o conseguenti alle stesse dovranno essere risolte in via esclusiva dall’autorità giurisdizionale Italiana. In particolare, qualora il Cliente rivesta la qualifica di Consumatore, le eventuali controversie dovranno essere risolte dal tribunale del luogo di domicilio o residenza dello stesso in base alla legge applicabile oppure, a scelta del consumatore in caso di azione intrapresa dal consumatore stesso, dal Tribunale di Modena. Qualora il Cliente agisca invece nell’esercizio della propria attività imprenditoriale, commerciale, artigianale o professionale, le parti consensualmente stabiliscono la competenza esclusiva del Foro di Modena.
13. Modifica ed aggiornamento
13.1 Il Venditore può apportare modifiche o emendamenti alle presenti Condizioni Generali di Vendita in qualsiasi momento. Pertanto, sarà richiesto al Cliente di accettare esclusivamente le Condizioni Generali di Vendita in vigore al momento del relativo acquisto. Le nuove Condizioni Generali di Vendita saranno efficaci dalla data di pubblicazione sul Sito ed in relazione ad ordini di acquisto presentati successivamente a tale data.
