Product Warranty and Right of Withdrawal

Right of Withdrawal

7.1 The Customer who signs out the Contract is a Final Consumer (meaning any natural person acting on the Site for purposes other than his / her business or professional activity) will have the right to withdraw from the contract concluded with the Seller, Without any penalty and without specifying the reason, within 14 days from the day of receipt of the products purchased on the site.

7.2 In order to exercise the right of withdrawal, the Customer must send a registered mail to Faber Mobili Srl, via Delle Industrie 53 - 31010 Fonte (TV) within 14 days from the day of receipt of the Products, specifying the no. Orders and the code(s) for which they intend to make use of the right of withdrawal.

7.3 After receipt of the e-mail referred to in the previous article, Customer will receive all instructions for returning the Product(s).

7.4 The right of withdrawal is subject to the following conditions:

• Returned Products must be returned in their entirety and not on parts or components thereof, even in the case of kits;
• Products returned should not have been used, washed or damaged;
• Returned Products must be returned in their original non-damaged package;
• Returned Products must be delivered to the courier within fourteen (14) working days from the date you received the products;

7.5 If the Customer's right of withdrawal is exercised in accordance with the above conditions (7.4), the Seller is required to repay the sums paid by the Customer within and not more than 30 days from receipt by the Seller of the returned products. Normally, the re-accrued by the Seller of the amount initially withdrawn is done very quickly, but the times on which the re-credit will actually be visible to the Customer will depend on his bank, credit card institution or Paypal.

7.6 In case of withdrawal the Customer will have only to pay the shipment expenses of the initial order of the purchased products.

7.7 The Seller also undertakes to support the initial shipping costs of the products, solely in the event of damage to the goods due to delivery or errors in shipment by Seller. Only in these cases Seller will also refund the amount that the Customer has paid for shipping expenses. The Seller will send an express courier for the withdrawal of the Product at the address indicated by the Customer.

7.8 For refund, Customer will only be served by the courier indicated by the Seller in the Return Instructions: in this way, the Customer will not have to pay in person the payment of the costs for the refund of the purchased products, because that payment will be made His account, directly from the Seller. Subsequently, the Seller, except for the provisions of paragraph (7.7) above, and for any defective product return, shall withhold the repayment to the Customer for a sum equal to the cost previously incurred for shipment and delivery to the Customer's domicile Products purchased.
In addition, from the time of delivery of the goods purchased to the forwarder indicated by the Seller in the Online Delivery form, the Seller exempts the Customer from any liability in case of loss or damage to the goods during transport.

7.9 The Customer, subject to the conditions of point (7.4), may return products directly to our company.

7.10 In case of withdrawal, the Seller shall provide the corresponding refund within 30 days of the date of receipt by the same of the Products rendered in the manner indicated above by crediting the amount to be refunded with the same payment methods Chosen by the Customer at the time of the Order.

7.11 In case of withdrawal without respecting the above methods (for example over 14 days provided by law or without following instructions for return), the Seller will return to the Customer the Products purchased Charging also the additional shipping charges.

Product warranty

8.1 The Seller is liable for any defect of the products offered on the site, including the non-compliance of the items with the ordered products, in accordance with Italian law.

8.2 If the Customer has entered into a contract as a Consumer (meaning any natural person acting on the Site for purposes other than his / her business or profession), this warranty is valid on condition that both conditions are met below:

• The defect occurs within 24 months from the date of delivery of the products;
• The Customer submits a formal complaint about defects within a maximum of 2 months from the date on which the defect was received by the latter;

8.3 In particular, in the event of non-compliance, the Customer who has entered into the Contract as a Consumer will have the right, at the Seller's discretion, to obtain repair of the products' compliance without charge, repair or replacement.

8.4 All refunding costs for defective products will be incurred by the Seller.

Contacts

For any information you can contact us at the following address:
Faber Mobili Srl, Via Delle Industrie 53 - 31010 Fonte (TV)
or by mail at faber@fabermobili.com